TERMS AND CONDITIONS

Please read these booking conditions carefully, as they apply to all bookings accepted by Mat McLachlan Battlefield Tours (hereafter known as MMBT). MMBT is not itself a transport, tour, event or accommodation provider and acts only as an agent for those service providers.
How to book
Prices
Pricing Validity
Deposits
Final Payment
Credit cards
Contract
Cancellations
Amendments
Refunds
Travel documents
Airport transfers
Product descriptions
Maps and photographs
Travel insurance
Health requirements
Passports and visas
How to book

Please call our reservations line on 844-400-2288 or contact your travel agent who will request a reservation on your behalf. All requests for reservations are subject to availability.

Prices

All rates are in American dollars and are cash/check rates. Tours are based on a minimum number of passengers travelling. In the unlikely event of variations in exchange rates, price increases from our suppliers, increased taxes or a reduction in the numbers of passengers travelling to below the minimum passenger numbers, MMBT reserves the right to pass on these increases in costs to passengers. This may occur with or without warning to the passengers. In the event that a tour fails to attract the minimum passenger numbers, the tour may be cancelled at the discretion of MMBT. MMBT may also cancel, at its discretion, any tour for operational or other reasons. If a tour is cancelled, monies already paid by passengers will be refunded or credited towards future travel at the discretion of MMBT.

Pricing Validity

Itineraries and prices in this brochure are accurate at the time of printing. Once a customer has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed by any government or their agencies or any airline. MMBT reserves the right to make alterations to itineraries and prices due to circumstances beyond its control.

Deposits

A non-refundable deposit of 30%, per person, per tour, is required to secure your place on each tour within 7 days of booking. Some hotels may require pre-payment in peak seasons. You will be advised of this at time of booking. For bookings under the value of $500, full payment is required to secure your place.

Final Payment

Final payment is due no later than 90 days prior to the start date of your tour unless otherwise specified.

Credit cards

Credit card payments attract a merchant fee of 2.9% for Visa, MasterCard, and American Express.

Contract

You confirm your understanding and acceptance of the conditions and the contract by paying your booking deposit or otherwise paying any part of the price of your tour. If you make a booking on behalf of any other person, you represent to us that you have their authority to make the booking on their behalf and to legally bind them to the terms of the contract, including the conditions. Each reference to “you”, “your”,  “guest” or “passenger” means the person who makes the booking and each other person covered by the booking.

Cancellations

All cancellations must be received in writing.

Days Before Departure% Fees Charges
Over 90 daysDeposit
90 - 45 days50%
44 - 0 days100%

Any change or substitution of a nominated passenger’s name after the final payment has been made will be deemed a cancellation, and the applicable cancellation fee will apply. The departure date is the date indicated on the MMBT’ confirmation. If a nominated passenger does not join the tour on the departure date the cancellation fee will be 100% of the total booking cost. If a nominated passenger withdraws from the tour after commencement for reasons of illness, they must obtain a medical certificate in support of any insurance claim. MMBT makes no representations or guarantees concerning reimbursement of funds paid by a nominated passenger or paid by a representative of a nominated passenger under any insurance claim.

The above mentioned cancellation fees are in addition to any that may be charged by travel agents, airlines, hotels or other tour operators.

Amendments

A fee of $200 per person, per change plus any further cost we incur will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the price of this booking.

Refunds

To the extent permitted by law, no refund is available for cancellations after travel has commenced or in respect of any tours, accommodation, meals or any other services not utilized.

Travel documents

Travel documents will be sent to you via electronic mail approximately 14 days prior to departure (providing full payment has been received).

Airport transfers

On tours that offer airport transfers as an inclusion, an airport transfer to/from your hotel will be provided; a) on the arrival and departure day of the tour, or b) on other days if you have booked pre and post- tour accommodation with MMBT for the full duration of your stay.  Flight details must be provided to MMBT no later than 21 days before departure. Once transfers are booked they cannot be changed. Only one inbound and one outbound transfer will be included. In the event of flight delays outside MMBT’s control, the transfers will be deemed to be cancelled. All transfers are based on group transfers, and no refund is available for missed transfers or passengers not using the transfer service. Airport transfers are provided as a service to passengers and it is the responsibility of the passenger to ensure that any airport transfer will allow them enough time to connect with their flights. MMBT will not be responsible for any flight delays or cancellations caused by the late arrival or departure of an airport transfer, or for cancellation fees associated with a missed flight.

Product descriptions

Descriptions of tours, attractions and accommodation provided on this website are based on information provided by hotels and suppliers. Any facilities shown as included may change at any time. MMBT makes no representation as to the standard, class or description of accommodation or services provided by third parties. Every effort is made to ensure the accuracy of the information provided to passengers; however, MMBT cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.

Maps and photographs

Maps are shown for general information and do not necessarily reflect actual routings, locations or services provided. Photographs may show places in the general area visited, but not necessarily included in the tour. Many of the images on our website and brochure are supplied courtesy of hotels, tour operators and from online image libraries.

Travel insurance

It is a condition of travel that each passenger is adequately covered by an appropriate travel insurance policy. Please also check the contingencies of your prospective insurance cover and ensure you are aware of its conditions and omissions. We strongly advise travel insurance from time of booking to provide full cover. You must provide us with the insurance company name, telephone number, policy number, policy duration and details of the emergency and medical repatriation telephone number relating to such a policy within 14 days of booking.

Health requirements

All customers are required to familiarize themselves with any health requirements specific to countries being visited.

Passports and visas

It is the responsibility of the passenger to have a valid passport (which is valid for at least six months from your last day of travel) and all visas, permits and certificates required for the selected tour. Ask your travel agent for further information.

Baggage
Single travel
Tour participation
Refusal of Carriage
Variations
Pre-departure contact
Not included in the price
Booking arrangements
Limitation of liability
Events beyond our control
Travel Arrangements
Destination advice
Complaints procedure
Agent Responsibility
Law of contract
Baggage

On all tours passengers are limited to one suitcase and one piece of hand luggage per person. Not all hotels have porterage facilities. Where a tour includes hotel porterage, this includes one standard suitcase per person, and only applies when the passengers are travelling as part of the group. Porterage is not included when passengers check in and out of a hotel at the start and end of a tour. All baggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Baggage insurance is recommended. Please check with your airline for applicable baggage allowances.

Single travel

The single room supplement rate will apply. Should you wish to be matched with another person, we cannot be held responsible if the choice is not to your satisfaction. Any twin match must understand that the room must be treated as a non-smoking room unless both parties agree otherwise (and subject to the hotel’s policy). Single rooms may be smaller than twin rooms. The Single Supplement represents a fee passed on to us by the hotels for sole use of a room.

Tour participation

If MMBT reasonably considers that a passenger is physically incapable of participating in any tour, or that a passenger may be disruptive to the safety or comfort of passengers or staff it may, in the reasonable

exercise of its discretion, refuse to carry that passenger on the tour. Passengers are required to advise MMBT, at the time of booking, of any physical, medical or other special needs that require accommodating. MMBT does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense.

MMBT is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received. We are unable to carry children under the age of 8 years. Children under 18 years of age must be accompanied by an adult.

Refusal of Carriage

In the reasonable exercise of its discretion, MMBT may remove a passenger from our tours if one or more of the following have occurred or if MMBT reasonably believes may occur:

a) The continued presence of the passenger may endanger the safety, health or materially affect the comfort of other passengers;

b) The conduct, age, mental or physical state of the passenger is, or reasonably seems, such as to : require special assistance which cannot be reasonably provided; cause discomfort or make the passenger objectionable to other passengers or accompanying personnel; involve any hazard or risk to the passenger, other passengers or accompanying personnel or property.

Variations

All possible effort will be made to adhere to the published touring itinerary. Occasionally circumstances beyond our control will force cancellations, changes, amendments or modifications to the itinerary and its inclusions such as particular events and services. MMBT cannot be held responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence of these changes.

Pre-departure contact

You must provide a telephone number, email or address where you can be reached, if necessary, within 24 hours prior to your departure from North America.

Not included in the price

Anything not specifically included in the tour is at your own expense. Tours sold as ‘land only’ do not include airfares.

Booking arrangements

The person making a booking will be deemed to have accepted these booking conditions on behalf of everyone named in the booking. Only the person making the booking is authorized to make changes to or cancel the booking. All communications from us will usually be sent to your travel agent. Your travel agent is responsible for forwarding payments made by you to us.

Limitation of liability

To the extent permitted by law, MMBT excludes all liability for any loss or damage whatsoever (including but not limited to physical and psychological injury, and loss or damage to property of whatever nature) that may arise in any way in connection with the offer or supply of goods or services through MMBT or any third parties, or in connection with the supply of such goods or services. If the law implies a condition or warranty that cannot be excluded, MMBT’ liability for a breach of the conditions or warranty will be limited as determined by MMBT to the re-supply or payment of the cost of re-supplying the relevant goods or services. Except where otherwise stated within these terms and conditions MMBT excludes liability for any loss or damage that may be caused by cancellation, abandonment, alteration, amendment, modification or termination of the tour.

Events beyond our control

If a tour cannot proceed due to a force majeure event including but not limited to flood, earthquake, war or civil strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, failure or delays of scheduled transportation facilities, or other Acts of God, or any law, order, decree, rule or regulation of any government authority, or for any reason whether of a similar or dissimilar nature beyond the control of MMBT, the tour may at the sole discretion of MMBT, be deferred to a later date and all money paid, transferred to that date, and there shall be no claim for damages by either party against the other.

Travel Arrangements

MMBT will not be responsible for any other travel arrangements affected by, or any additional costs imposed because of our cancellation.  MMBT reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.

Destination advice

MMBT makes no representations as to the safety, conditions or other issues that may exist at any destination. You should obtain travel advice, including from the relevant State Department.

Complaints procedure

Should you have a complaint while on the tour, you should inform your tour guide immediately.  If the matter cannot be resolved after the tour guide’s best endeavours to do so during the tour, your complaint can be made in writing to MMBT. MMBT cannot be held responsible for issues that were not brought to our attention during the course of a tour.

Agent Responsibility

It is the travel agents’ responsibility to ensure that all invoice and itinerary details and documentation issued by MMBT are correct and that the customer is aware of amendment and cancellation conditions and other clauses in these booking conditions.

Law of contract

This agreement shall be governed and interpreted in accordance with the laws of the State of California.

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